Were you listening? Did you hear what we said?
Are you really listening? I sure wasn’t!
Attending the annual @LondonDrugs Continuing Education Pharmacy Conference in Scottsdale Arizona. Now, before the echoing; “Oh poor baby, how tough is that?!” “stuff” (notice the word “stuff” – I kept it clean!), let it be understood that this event is in a great spot, but this is the most work intensive show that I do! Not that that is bad, it’s an awesome show, just a boatload of work, and for me, being one of the few non RX folks, a work load with a huge learning curve attached. These people are smart and very disciplined!
What I wanted to share today is the follow up discussions and aftermath of a presentation that I gave this AM to our RX Managers.
Now, I am a “fairly” outwardly confident individual. Generally not too afraid to share an opinion or two. Pretty secure with my abilities and skill set.
I like to think that I hear what people are saying, but I will have to say that I fall very short of claiming to be a good listener (my wife does read this blog once in awhile and the day I say that I am even remotely considering myself to be even a not bad listener, I will be shot down in flames.).
I know, I am not great at details, and I really don’t like getting bogged down in them. I like the big picture, the idea, and/or the vision. I am all about the concept! I would rather leave the details of the execution for others, and just do the review and check out the highlights later. Love the beginning and the end, and will participate on the “highlights” of the middle, but really don’t want to have to get way too granular! I know what’s going on, just don’t want to get that far into it.
I like rules and regulations for greater society,and work places, as I think it is important to keep order, but I may not like all of those things really applying to me. I mean seriously!
I like to win and I love to fuel this overinflated ego of mine as much as I can; but I really do love when people around me, win with me, and I love to share the limelight and the rewards. Well, as long as I maybe get a little more than my fair share of the accalaids; I mean, it is really, “All about Me!”
That’s me! That’s what makes me tick and I am pretty sure most would agree.
So where is the discussion about this “aftermath and follow up” from my morning presentation? I needed to give you a clear idea, that as much as I appear to really know me, my stenghths, and my weaknesses; I can sure miss the mark when it comes to knowing or truly understanding what others want or expect of me. In fact, today I really saw a big time “work fail!”
For years, I heard what was wanted, I listened to it, I would talk about it later, and then I would do absolutely nothing about it; because I did not take it any further than, “how does this impact me, and are they serious, what a waste of time and effort” (Maybe not exactly like that, but you get the gist of it)
Ok, after a long winded set up, here is an example of how far you can miss the mark in your professional career when you listen, but don’t hear. How you can impact your collegues in a way that can literally make, or break you; and how you can potentially have a negative impact on your bottom line; all because, you did not listen!
My position at work has a direct relationship with pharmacy. I manage most of the health categories outside of the dispensary. I work with a great team of non RX Head Office folks, as well as the RX Head Office folks. I also work with front store, and RX folks in the stores. I like to think that for the most part, I get it.
Today, I presented the vision and some strategies for the health categories for our company; the direction that I am trying to go so that our customers get the best of us, and to show the RX group that they are an integral part of this vision. I need them to make this happen.
Up until 4 weeks ago, that was whole presentation. What else did I need to talk about. This is what I think, this is what I want to do, and the powers above in RX are good with where I am trying to go. Perfect.
Well, no, not so perfect.
Thank God that I decided to ask the RX Head Office Team (specifically Shan and Keith) for a thought or two. They suggested that maybe I try and actually present, and give something back to the RX group, something that they want, and have been asking for for many years.
Wow! Seriously! I was shocked! How dare they!
I left their offices in a huff and went to vent with a co-worker on the other side of the building. She was not there, so I stewed in my office by myself. I had so been listening…..but did I hear what was being asked for, and did I really take the time to understand why they had been asking for. Did I care enough to really try and appreciate the request?
Obviously not, otherwise no long winded blog post!
I started to write some stuff down and as I am writing, it starting to look pretty good. I finally catch up with my collegue Jeanie, and share with her the “insights” that were delivered to me via RX. Within 20 minutes, we have a rough draft that I go back and show “those two RX friends” of mine. Within a second of the smiles, I realized, I never listened. That was all they wanted!? This spreadsheet and that quick idea, that took that little time, and actually appeared to make difference to these two pharmacists.
Me being me, I still discount the reaction a bit, and figure this was going to be the “who cares” part of the presentation. They are really going to know my vision, and this “detail stuff”, that I still don’t understand why it’s “important”, is going to be soooo secondary to this shear brilliance.
Can you see where this is going?
Another Wow!! Could I have been more wrong?!
This is what happens when you think you are listening! I did not listen all the years and I apparently heard nothing! OMG!!
See where ego gets you… The comments after the presentation, thanking me for doing something that I had not done for them, even though the had been asking for years, something that I actually took offense to when was suggested, and something that I can not even take credit for as the look and feel of the forms requested are not even mine. Want an ego deflator, try that one! I had misunderstood and even discounted the issue for years.
Gotta learn to listen!!
What a great lesson and experience. Quite humbling.
My sincerest apologies to the entire RX Team!
I am excited to get back to Vancouver and get you what you want, need, and deserve.
Sorry for the delay! I need to be a better listener!
Just don’t know if I would bet on me yet 😉
Ciao for now @kootenayborn